- Back guarantee

In we are sure of the quality of all the products we sell, but we offer a period of 14 calendar days to return the product you do not feel satisfied.

Together with the data of your order you will receive a key Return. You will only have to send us your request via the paragraph Returns.

We explain how to do it.

If the product is not to your liking or is defective, you have a period of 14 calendar days to return an item (from the date of delivery of the order, taking the date of delivery provided by the transport company).

To make a return, it is necessary to follow the following steps:

  1. Contact us with any incidents that may generate a return of one-to-many products in your order.*

  2. Please provide us with the return reason: item defective or damaged in shipping, wrong item or other reasons that are not justified.

  3. We will show you the steps to follow to process the return.

*In the case of receiving the product with damage caused during transportation, it is important that you take some photographs of the packaging and the damage to support a possible claim with the transportation company.

- Refund for the defective product: will send you a new product upon receipt of the defective product at our facility, and will assume the shipping costs incurred in the return.

In the case of a refund of the amount, will always be returned the amount paid at the time of the purchase, which may differ from the price of the product at the time of the return. In the case of return the amount, we will use the same payment method used in the purchase by the customer.

The warranty period for the defective product is 2 years, being necessary to inform is in the 2 months following its detection.

The warranty shall apply, taking into account the nature of the goods traded in the web site to: 1) conform to the description given by the seller (taking as a reference the name of the product, as the image may vary according to the manufacturer modify the format or presentation of the same); 2) to Be valid for the intended use; 3) Present the quality and performance expected in this type of products, and to assume the costs of the replacement or repair of the product.

- Refund for wrong product:

Behind the web page there a team of people, and we are not exempt from being wrong. In the event that this happens, we will try to solve our error in the shortest time possible. We will send the correct product right away so that the courier company to proceed with the exchange for the wrong product.

- Refund for other reasons is not justified:

If you want to make a return one or more products without being justified, will manage the return of product/s and proceed to refund the amount using for this purpose the same means of payment for the purchase of the product/s, minus the cost of return shipping.

NOTE: To make valid any returns must be communicated to previously, and keep the products in original packaging as sent not manipulated. Excluded material of the type of personal hygiene such as masks or products of indole sex have a seal.
In no event shall be the refund of the amount before we receive and check the status of the products in our facilities.

After checking his status, he will be refunded the amount of the products as well as the expense of shipping.

Only if the reason for return is attributable to Farmaciamarket.that is, the cost of this service is free and will reimburse you for the cost of shipping.