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seguimiento pedidos parafarmacia

Is buying at FarmaciaMarket the same as my usual pharmacy?

FarmaciaMarket  it is the internet sales channel of the pharmacy office of the Pharmacist Luis Ortiz de Urbina registered in the College of Pharmacists of León. You can find the same advice, the same guarantees and greater savings. 

Are the products the same as those I usually buy? 

The products offered in Farmaciamarket.es they are the same as those received at the Pharmacy, with all the guarantees and with extended expiration dates.

The savings are generated by the volume of purchases that FarmaciaMarket acquires from laboratories, and by a price policy that we try to adjust whenever possible.

Our guarantee as a Pharmacy is for us our best guarantee.

What forms of payment are accepted?

-   Credit card

You can use this form of payment for purchases of any amount, we remind you that your credit card must be secured by your bank. 

-   Bank Transfer 

When you finish your purchase process we will give you the details of our bank to make the transfer. Once we have received it we will proceed to the shipment of the order. 
Please specify in the same transfer clearly your name and surname, and your order number. As well as the beneficiary

Account number.-

Bank herrero / Sabadell: 0081/0586/91/00010363111

Tel.: + 49 (0) 21212000

Beneficiary: Farmavending S. L

-   paypal

- Bizum

The payment with Paypal entails a surcharge of 3% + 0.30 of the invoice, the payment is made at the time of purchase, prior authorization of the PayPal payment system, at no time do we register your payment data.

-   Cash on delivery. 

The payment entails a surcharge of 3% of the invoice, being he sent in the same conditions. Order and pay when you receive it?

Why do they ask me for my DNI-NIf ?

It is requested to be able to make the corresponding invoice. It is an even safer mechanism for your purchases and returns.

How long will it take to receive my order?  

  - Remember to indicate a mobile in your customer card:

In this way, you will receive an SMS once your order leaves our facilities, in this SMS the telf will be indicated. of the MRW delegation that will deliver your order, contact your delegation to confirm delivery times.

   - For Shipments by MRW (Peninsula and Portugal)

There are three shipping methods: We recommend that you visit the free shipping section to know them: Your shipment 

How much does my order cost? 

If your order exceeds the amount of 70 euros your order will be totally free in peninsula including Portugal. In Baleres we do not have available the free order and we charge the postage according to weight.

Otherwise your shipping costs will have a fixed cost from 3.50.99€ depending on the shipping method you select. 

How to pick up my shipment?

In the purchase process, you can indicate comments to facilitate delivery. These comments are received directly by the courier who will make your delivery. You can indicate approximate delivery time(mornings, afternoons, etc.). These indications are not mandatory for the carrier so we recommend that you contact him if you have specific needs.

Is my purchase safe? 

Purchase in an online store where the security of your personal and card data is total, guaranteeing the confidentiality of them. At no time do we receive your card details, making the payment directly with the bank. 

Farmaciamarket.es you have also registered the personal data base in the Spanish Agency for Data Protection, complying with the regulations to guarantee, protect and not use, for other purposes that you have not authorized us, all your personal data. 

Money back guarantee  

In Farmaciamarket.es we are sure of the quality of all the products we sell, but we offer you a period of 14 calendar days to return the product with which you are not satisfied.

Contact us via EMAIL Info@farmaciamarket.es and we will facilitate the return process 

We explain how to do it.

If the product is not to your liking or is defective, you have a period of 14 calendar days to make the return (from the date of delivery of the order, taking the delivery date provided by the transport company).

3.1. Right of withdrawal of parapharmacy, hairdressing, perfumery and cosmetic products

In accordance with Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for Defense of Consumers and Users and other complementary laws (TRLGDU), you have the right to withdraw from any purchase made on the website (excluding drugs), within a maximum period of 14 calendar days from the moment you receive the product.

You must return the product in question, without incurring undue delay, within 14 calendar days from the date on which your decision to withdraw from the contract is communicated. The deadline will be considered met if you return the goods before the deadline has expired.

Farmaciamarket will refund the amount of the purchase through a payment in the same means of payment used by the consumer for the initial transaction (arts. 104-107 TRLGDCU).

The right of withdrawal shall not apply to contracts that refer to any of the exceptions referred to in Article 103 TRLGDCU. In our case, given the category of products offered through the website, the exceptions referring to the following types of products are particularly relevant:

       The supply of goods that may deteriorate or expire rapidly. 

       The supply of the above-mentioned goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery. 

Farmaciamarket will return all payments received by you, including delivery costs (with the exception of additional costs resulting from your choice of a mode of delivery other than the least expensive mode of ordinary delivery offered) without undue delay and, in any case, no later than 14 calendar days from the date on which you are informed of your decision to withdraw from this contract.

Farmaciamarket will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, it will not incur any expenses as a result of the reimbursement.

We may withhold the refund until we have received the goods, or until you have provided proof of the return of the same, depending on which condition is met first. 

Only you will be responsible for the decrease in value of the goods resulting from a handling other than that necessary to establish the nature, characteristics and functioning of the goods. 

Do you need more information about how to buy in FarmaciaMarket.es? 

Find your products 

Find your products in the search engine above and choose from multiple possibilities that we offer you. Either by category or by brand, we have everything.

Add them to your purchase

Select the quantity you want to buy in the product tab, and click on "Add to cart"” To add more products, follow the same process with the other products you choose. 

Content of your cest 

At the moment you want you have the cart on the left or above and you will see what you have added to buy in your online parapharmacy.

Complete your purchase

From your cart you can click place order and there you have both the address and the payment as the shipping process of the package. You have different payment methods and you have different shipping methods, choose the best one that suits you.

Access 

If you are already a registered customer, enter your email and password to identify yourself. Otherwise, you can register as a new customer by following the instructions shown on the website. 

Delivery details

Enter your personal data and the address where you want to receive your purchase. You can change or choose the one you want at any time, we ship throughout Spain

Consignment 

Select the shipping method of your order that fits your needs. 

Payment 

Select a payment method: Cash on delivery, Visa, Visa Electron, MasterCard, or PayPal Bizum Included and click on "Make Payment". The system will direct you to the virtual payment platform of our bank, through a secure connection. Enter the details of your card or PayPal account to confirm the payment.

Confirmation 

You will see on screen the confirmation and details of your purchase next to the order number. You will also receive this information in your email at all times. 

Doubt

Remember that at any time you can consult us by mail info@farmaciamarket.es or by making a call to the following phone number 987105920.

Read carefully our conditions of sale

Domain ownership www.farmaciamarket.es

In compliance with Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), we inform you that the ownership of the domain of our online store, www.farmaciamarket.es, corresponds to Farmavening SL, with address at Calle Sena33 24199, located in Santa Olaja de la ribera. The object of the Web www.farmaciamarket.com it is the distribution, promotion and marketing of parapharmacy products.

With the aim that the use of the Website conforms to criteria of transparency, clarity and simplicity, farmaciamarket informs the user that any suggestion, doubt or query will be received and solved by contacting farmaciamarket.es by e-mail: info@farmaciamarket.es

Subject matter and scope.

The present General Conditions of recruitment and use, are intended to regulate the provision of the information provided in the online store of Farmaciamarket.it is, as well the commercial transactions that arise between Farmaciamarket.is and users in the domain www.Farmaciamarket.es. Browsing the online shop and purchase any of the products offered on it, you are supposed to accept as a user, without reservations of any kind, of each and every one of the general conditions of recruitment and use. Farmaciamarket.es you may at any time and without prior notice, modify these general conditions of contract and use , as well as the particular conditions that, where appropriate, are included, by publishing such modifications in the store in order that they may be known by users, and recording the date of such modifications.

To be able to contract any of the products shown throughout the website Farmaciamarket.es the user must be legally qualified in accordance with the Spanish Legal System.

Information provided on the website.

We make every effort to provide the information contained on the website truthfully and without typographical errors. In the event that at any time any error of this type occurs, alien at all times to the will of www.farmaciamarket.es would be corrected immediately. In the same way, it is possible that the contents of the website may sometimes show provisional information about some products. Some items share the same photos and / or several products in the range but the text with the description of the product sold will always prevail over the photo.

Such responsibility rests at all times with the manufacturers or distributors of such products.  therefore, in no case do they represent recommendations for treatments nor should they be considered as such. In all cases related to possible diseases we recommend you read all the instructions in the articles, read the leaflets, consult with your doctor or other competent health professional. www.farmaciamarket.es it assumes no responsibility for the products mentioned on this website, their suitability or quality but refers to the laboratories or manufacturers of the respective articles.


All contractual information contained in www.farmaciamarket.es they are shown in Spanish (Castilian), and communication with customers and users, as well as the formalization of the contract will be made in that language.

Intellectual and industrial property.

All the content published on the store and especially the designs, texts, graphics, logos, icons, buttons, as well as software, trade names, trademarks or industrial designs and any other signs susceptible to industrial and commercial use are subject to intellectual property rights and industrial www.farmaciamarket.es.

In no case shall they grant any license or renouncement, transfer, total or partial transfer of such rights or confer any right or expectation of rights, and in particular, of alteration, exploitation, reproduction, distribution or public communication about said contents without the prior express authorization of www.farmaciamarket.es or the corresponding owners.

It is expressly prohibited the introduction of hyperlinks for commercial purposes on web pages outside of www.farmaciamarket.es , that allow access to our website, without prior consent. In any case, the existence of hyperlinks on websites outside of us, will not imply in any case the existence of commercial or commercial relations with the owner of the website where the hyperlink is established, nor the acceptance by www.farmaciamarket.es of its contents or services.

Obligations of customers and users.

In general, the user agrees to comply with the present general conditions, as well as to meet the special warnings or instructions contained therein or on the website and to always act according to law, good customs and the requirements of good faith, using due diligence, and not using the website in any manner that could prevent, damage or deteriorate the normal functioning of the same, the property or rights of Farmaciamarket.is, its suppliers, other users or any third party in general. Access and use of the portal is prohibited to minors without the express consent of their parents, Farmaciamarket.es it is not responsible for the veracity and accuracy of the data filled in by the user and therefore can not verify the age of the same.

Specifically, and without implying any restriction to the previous section during the use of the website www.Farmaciamarket.es the user agrees to:

  • Provide truthful information about the data requested in the user registration form or order, and to keep them updated since they are necessary for the formalization of this contract, the management of orders, and the subsequent issuance of the corresponding invoice for the amount of the goods delivered.
  • Not to introduce, store or disseminate on or from the website, any information or material that is defamatory, libelous, obscene, threatening, xenophobic, an incitement to violence or discrimination by reason of race, sex, ideology, religion or in any way prejudicial to morality, public order, fundamental rights, public freedoms, honour, privacy or the image of third parties and in general the regulations in force.
  •  Not to introduce, store or disseminate through the shop any program, data, virus, code, or any other electronic or physical device which is capable of causing damage in the website, any of the services, or any of the equipment, systems or networks of Farmaciamarket.it is, of any other user, providers of Farmaciamarket.is or in general of any third party.
  • Diligently save the "username" and "password" provided by Farmaciamarket.es, assuming responsibility for damages that may arise from improper use thereof.
  • Do not carry out advertising or commercial exploitation activities through the website, and not to use the contents and information thereof to send advertising, or send messages for any other commercial purpose, or to collect or store personal data of third parties.
  • Not use false identities or impersonate others in the use of the website or the use of any of the services, including the use of passwords or access codes to third parties or in any other way.
  • Not destroy, alter, use for your use, disable or damage the data, information, programs or electronic documents of Farmaciamarket.es, its suppliers or third parties.
  • Not to introduce, store or disseminate through the store any content that infringes intellectual property rights, industrial or business secrets of third parties, or in general any content that does not hold, in accordance with the law, the right to make it available to third parties.

The customer undertakes to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual delivery time of goods. In case of breach by the customer of this obligation Farmaciamarket.es it shall have no responsibility for the delay or impossibility of delivery of the order requested by the customer.

Cookies

We inform you that to improve your browsing experience, manage the contents of your basket, offer you our personalized advice, and inform you online of our offers for clients or partners, our website uses cookies implantation devices and IP storage. The cookie is a file that we deposit on your computer, and whose sole purpose is to simplify your navigation in www.Farmaciamarket.es (this cookie cannot contain viruses or be executed, because it is not an active file). The cookie can only be read by Farmaciamarket.es and for you, and you can delete it if you wish, by accessing the options of your browser. See your browser's help menu for more information.

Shipping costs

Shipping and/or management costs are not included in the price and will be shown before finalizing your purchase, depending on the shipping address of each order.

Orders will be processed as long as orders are confirmed and paid before two in the afternoon or 14 p.m. taking into account that they will be distributed from Monday to Friday being three possibilities of order for peninsula:

24 hours or 3.50 euros up to 30 Euros and 3.50 € from 30 euros to 59 euros, without weight limit you will receive within 24 hours to your shipment not being working for distribution on Saturdays, if there is the possibility on Saturday to pick it up in your corresponding MRW delegation-consult it here -http://www.mrw.es/

In the Balearic Islands there will only be the correos option that will be 5 to 7 calendar days from its shipment.

Shipping costs will be free for purchases over 60 € only for Peninsula.

Placing the order

To make an order is necessary to connect to www.Farmaciamarket.es and register as a user, completing the electronic form that appears each time in the store and following the instructions indicated, it is also possible to make the purchase as a guest and in this case, the data provided will only be required for the successful completion of the order. After registration, and to proceed with the purchase of products, you must add the product you wish to purchase to the basket, according to the indications on the screen, completing for this purpose the order form provided and validating it.

The validation of the order by the customer expressly implies the knowledge and acceptance of these general conditions of contract as part of the conclusion of the contract. Unless proven otherwise, the data recorded by Farmaciamarket.es they constitute proof of the set of transactions made between Farmaciamarket.es and their clients.

Once the purchase has been made and in the shortest possible time, always within 24 hours of the execution of the purchase, the Customer Service of Farmaciamarket.es you will receive a proof of purchase by e-mail. If you do not agree with the data provided in this confirmation you can request the modification of the same or the cancellation of the contract.

Product availability

 The selection of products offered in www.Farmaciamarket.es it is valid as long as the products are visible on the website, with the available stock limits. In the file of each product it is indicated the period in which we can dispatch it from our warehouses. If the goods are in stock, the maximum delivery time is 2 working days. If on the other hand we do not have stock, we will make a request to the supplier and the customer will be informed of the delivery time in case he prefers to proceed to the cancellation of the order. To these must be added the delivery times that may have the transport operators with whom we work.

On some products you will notice the mention "Coming soon". This indicates that the product has not yet gone on sale and that we are waiting for confirmation of dates from the supplier.

These deadlines are calculated on working days-from Monday to Friday-since Farmaciamarket.es it does not make expeditions on holidays, Saturdays, or Sundays. In the event that there is a stock break or punctual unavailability of an article Farmaciamarket.es it will contact you to inform you immediately and give you a new delivery time or, if it is not possible to serve you said product, proceed to its cancellation and refund of the amount paid to the buyer.

Shipping methods and deadlines

The products are sent to the shipping address you have indicated in the order. In the case of placing an order for several items with different availabilities, the delivery time will take into account the longer expected delivery. In exceptional cases, Farmaciamarket.es it reserves the right to break down the order, sending the available items and leaving pending a second shipment, the unavailable items. In this case, the second shipment is made without any additional cost.


Orders will be processed as long as orders are confirmed and paid before two in the afternoon or 14 p.m. taking into account that they will be distributed from Monday to Friday being three possibilities of order for peninsula:

 24 hours or 2.95 euros, without weight limit you will receive within 24 hours to your shipment not being working for distribution on Saturdays, if there is the possibility on Saturday to pick it up in your corresponding MRW delegation-consult it here -http://www.mrw.es/

Shipping costs will be free for purchases over 75 € only for Peninsula.

in the Balearic islands there will only be the correos option that will be 3 to 5 calendar days from its shipment.

 MRW does not deliver on Saturdays, Sundays or holidays

In the event that the client detects a problem at the time of the delivery of your order (damaged packaging, missing or damaged products) must indicate in writing on the carrier's delivery note and contact by telephone with our customer care center (987 105 920) within the first 24 hours of receipt. No return of damaged item will be accepted, as well as a claim for missing item, if it has not been communicated within the established period.

Payment

Farmaciamarket.es it offers you various means of payment so you can choose the one that best suits you or best suits your needs:

Payment by

Credit Card: you can use Visa, MasterCard. The payment will be made through a secure payment gateway of Banco Sabadell. Farmaciamarket.es it will not collect any data from your credit card at any time. In the event that the POS informs of the denial of the card, the order will be automatically canceled, informing the customer online of the cancellation. For payments made with cards issued outside Spain, it is necessary that the issuing bank is covered by the Secure Electronic Commerce Security Protocol (CES). Payments with cards that do not meet this requirement will not be accepted. As an alternative we propose the payment by transfer. Farmaciamarket.es reserves the right to refuse any transaction made by credit card. In this case we will proceed to refund the cash on the original card. In these cases and if the customer is interested in progressing in the purchase of the items we will request a bank transfer.

In order to prevent fraud in Electronic Commerce and for the safety of our customers, Farmaciamarket.es it only supports credit/debit cards that are secured; that is, that are enabled to operate in Secure Electronic Commerce (CES). Therefore we recommend our customers to preferably use this type of cards in their purchases on the Internet.

In the event that your card is not yet secured, you must ask your Bank to associate it with one of the existing Secure Electronic Commerce systems (CES), such as: Verified By Visa or MasterCard Secure Code.

As an additional security measure, in addition to the card data (nº, expiration,..) usually requested, a Security Code will be requested to confirm the operation that is carried out with the card and thus offer you a greater guarantee of security

Payment by Transfer: You can make a bank transfer to the following account:

Banco Herrero / Sabadell: ES42 0081/0586/98/0001036311 with beneficiary.- Farmavending S. L

It is very important that in the SENDER or ORDERING field you indicate the following: Order number-Your name and surname

You have the Bizum option available

You have a period of 7 working days to order the transfer after placing your order. The order will not be considered effective until we confirm the corresponding income and therefore, the delivery times begin to count from this date.

Payment by Paypal: additionally, the option of payment through the Paypal system is included, which allows payment by credit card or by depositing funds from a bank account.

Rate

All the prices of our products are indicated in Euros(€) and correspond to the unit price with VAT included and delivered to the address of your choice, but shipping costs are not included, which are specific for each order.

The amount of the shipping costs will be added to the total of the invoice.

Right of withdrawal

In accordance with Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for Defense of Consumers and Users and other complementary laws (TRLGDU), you have the right to withdraw from any purchase made on the website (excluding drugs), within a maximum period of 14 calendar days from the moment you receive the product.

You must return the product in question, without incurring undue delay, within 14 calendar days from the date on which your decision to withdraw from the contract is communicated. The deadline will be considered met if you return the goods before the deadline has expired.

Farmaciamarket will refund the amount of the purchase through a payment in the same means of payment used by the consumer for the initial transaction (arts. 104-107 TRLGDCU).

The right of withdrawal shall not apply to contracts that refer to any of the exceptions referred to in Article 103 TRLGDCU. In our case, given the category of products offered through the website, the exceptions referring to the following types of products are particularly relevant:

─ The supply of goods that may deteriorate or expire quickly. 

─ The supply of the above-mentioned goods which are not suitable to be returned for reasons of health protection or hygiene and which have been unsealed after delivery. 

Farmaciamarket will return all payments received by you, including delivery costs (with the exception of additional costs resulting from your choice of a mode of delivery other than the least expensive mode of ordinary delivery offered) without undue delay and, in any case, no later than 14 calendar days from the date on which you are informed of your decision to withdraw from this contract.

Farmaciamarket will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, it will not incur any expenses as a result of the reimbursement.

We may withhold the refund until we have received the goods, or until you have provided proof of the return of the same, depending on which condition is met first. 

Only you will be responsible for the decrease in value of the goods resulting from a handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Farmaciamarket.it only offers original products and with the qualities offered by top brands acquired directly from the laboratories to the market or through cooperatives that serve the Pharmacy Network of the National Health System. In the event of a defective product, Farmaciamarket.es it will proceed, as appropriate, to repair or replace the product, procedures that will be free for the consumer and user. Farmaciamarket.es it is responsible for any lack of conformity that manifests itself within two years of delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

Reimbursement of amounts paid.

The refund will be made through the means of payment used in the purchase, except in the case of having paid cash on delivery. In this case the refund will be made via bank transfer. In the case of total or partial payments made by gift vouchers, these can not be refunded either in cash, or by transfers, or by card. The refund of purchases made by gift voucher will be made exclusively by means of a gift voucher of the same amount as that paid with said means of payment.

Farmaciamarket.es you will not refund the amount or make any return of merchandise until the receipt and state of packaging and accessories of the item object of the return or exchange has been verified in our warehouses. The price to be returned is the one that originally appeared in the order, except the transport costs, which will only be returned in case Farmaciamarket.es be responsible for the cause of return of the product. Once the correct condition of the returned product has been verified, Farmaciamarket.es proceed to refund.

Applicable law.

In the event that any provision of these General Conditions is unenforceable or void under applicable law or as a result of a judicial or administrative decision, such unenforceability or nullity will not make these General Conditions unenforceable or void as a whole. In such cases, FarmaciaMarket.es it will proceed to modify or replace said stipulation with another that is valid and enforceable and that, as far as possible, achieves the objective and intention reflected in the original stipulation.

These General Conditions are governed by Spanish law. The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile. Likewise, as an entity attached to Confianza Online and in the terms of its Code of Ethics, in case of disputes related to online contracting and advertising, data protection and protection of minors, the user may resort to the out-of-court dispute resolution system of Confianza Online (www.confianzaonline.es)"”

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=ES